Mrs Weatherill - Crewe, Cheshire
In the first instance I was approached by David the day after I had a fire at a rental property, which at that time I was unaware of! David informed me what the services were and if I would consider using them.
I gave this due consideration, and the following day I agreed for Brooklin to act on my behalf. I then met David at the house in question, together with Allan Armer who was taking over this Claim on behalf of the company, and also on my behalf. On all occasions I was treated with the utmost courtesy and respect and professionalism.
Shortly afterwards I met again with ‘the team’, and Allan, who took me through the schedule of works to be carried out, and within the constraints of the insurance cover.
Allan kept me updated regularly via email or phone throughout the whole process and his meetings with the Insurance Company - from beginning to end, in a very professional manner, giving time and effort to my many queries, and this took the stress away from me. I am most grateful to him for the way he has organised the process on my behalf, and I am sure I could never have achieved what he has. I am so delighted with the end result. He battled with the insurance company over rental loss payment, but I eventually came to the conclusion that nothing would be forthcoming until sign off! I await now for this last part to be finalised!
The building works have been completed to a good standard and they too kept me informed along the way and it was a pleasure to work with them.
Thank you for the wonderful service from beginning to end! I would have no hesitation in recommending your company should I ever receive an enquiry.
I have only good things to say! Kind regards, and THANKS!!!!
Fiona Pearcy - Northumberland
November 2020I am about to sum up my experience with yourself and Brooklin Claims, which was a ray of sunshine and a breath of fresh air compared to my dealings with my insurance company, so here it is. Considering I had never heard of a loss assessor before, I was a bit apprehensive about using one, I am only too pleased I chose Brooklin Claims Consultants, to manage my claim.
Jonathan was constantly by my side to answer all my questions, it was reassuring to have such a nice honest, genuine person, who made me feel comfortable at all times, put a lot of time and effort into my claim, for which I am truly grateful.Jonathan exceeded my expectations, and turned the negative experience I had with my insurers, into a positive outcome. The building work was completed to a high standard and the builders were a pleasure to work with.
Thank you all for the excellent service you gave me from start to finish. I do appreciate all of it.
Hamira Ahmed - Burton on Trent
Burton on Trent
I have had great service from Brooklin claims. Jonathan was the most polite and professional members of staff and always responded to emails or any questions I had about my claim promptly, he is a real asset to Brooklin and worked very hard on my claim. He was very helpful throughout which made the whole experience a lot easier. David who took over from Jonathan due to him being furloughed was also very helpful with dealing with any issues I had.
Susannah Gilson - Ross On Wye
Sandringham, Ross on Wye
I feel Brooklin Claims helped to speed up my insurance claim and get it settled as promptly as they could.
It was not an easy claim for Brooklin to be involved with but it was dealt with as efficiently as was possible under the circumstances, and I was kept updated regularly along the way. I would absolutely recommend Brooklin Claims Consultants to friends and family. Everyone I had dealings with at the company were brilliant, Fiona, Paul and Dermot, thank you for all your help! I would also mention Allan, who dealt with the situation with empathy and care.
I am glad I chose Brooklin Claims to deal with my insurance claim as having the extra support at such a difficult time was invaluable. They answered all correspondence professionally and pro-actively, the whole way through the process.
Best wishes Susi
I do feel that Brooklin Claims did speed up our claim significantly. I would recommend Brooklin Claims to friends and business associates.
I personally would not known which channel to go down, with respects to the Insurance claim, due to this being the first time we have ever made a claim regarding fire damage.You did answer all correspondence professionally and quickly.
A member of your staff Jonathan was very helpful and got us the best settlement possible with respects to the insurance company . Also Jonathan kept in regular contact with us with respects to things moving forward. Also Alan was very helpful as he made many visits to Oban Drive and made sure the work was done at a high standard.
If we ever have any problems in the future, which I hope we don't have we will definitely be using Brooklin Claims again.
I just want to say a big thank you to everyone at Brooklin Claims without your help i honestly don't know how i would of coped. After the fire i was at an all time low but after David contacted me he took a huge amount of pressure off. I would never of known where to start but he conveyed with all relevant parties and was a huge help.
I would also like to thank Paul who has been brilliant and wouldn't give in even though at times i thought i would never succeed. Paul always gave me hope and was great to deal with as was Fiona who was always very pleasant and professional.
I must admit at times i was really struggling but they were always there and were a massive help. I know without you i could never of won this claim and would of been in big trouble financially which with 2 young boys is the last thing i needed. The work you do is amazing and i can't thank you enough.
Keep up the good work. Many Thanks.
Mr Darren Russell
I just wanted to drop you a line and thank you for everything you have done throughout the past year, I know that it would have been very stressful and difficult for me to have tried to get through this on my own and I very much doubt the outcome would have been successful. I am truly grateful for all the help and advice you provided and the warm, friendly and sympathetic nature with which you handled it.
I know it was an unusually long and difficult case but you have stayed on top of it and kept me very well informed along the way, I can't recall one single moment in which I was unaware of how the claim was progressing and for that I am truly thankful.
You have made what could have been a very traumatic time relatively pain free thanks to the friendly and professional way you have handled this matter. I could not recommend you company highly enough.
With sincere Thanks
Ms Beverley Middleton
I just want to say thanks to yourself and also to Sue for all your help over the past few months, it hasn’t been easy at times but we have eventually got there and I do appreciate both your times and effort.
Mr Nick Mascellani
Stratford Upon Avon
We signed off the house today, and bar a bit of tidying up, it look absolutely fantastic. When you told me way back in January that we would be moving back into a show home, it was hard to imagine, I have to be honest! But it is exactly as you promised. So now its all complete I wanted to tell you what a fantastic job everybody involved has done, including yourself, Ian and Henry, and also everyone at Brooklin Claims and Kings that I have dealt with along the way.
As you know I was quite stressed for a while at the beginning of the proceedings and I genuinely appreciate your honesty and flexibility in helping me through it all.
I have already recommended Brooklin to an acquaintance who is struggling with a fire claim and I wouldnt hesitate to recommend you next time, and every time, I am asked in the future. Thanks so much for everything, it was a huge weight of my mind knowing I had someone to handle the intricacies of a major insurance claim.
Please feel free to pass this on to your colleague to use as a testimonial, I seem to have mislaid the email address unsurprisingly.
Kindest regards, Nick, Kate, Anella and Poppy.
Mr Jonathan Rhodes
Just a quick note to say thanks for all your help with the claim. I am pretty sure I would not have been able to deal with the business interruption issues we faced without you. You have been great and I won’t hesitate to use you in the future with my other properties.
Mr Dave Stanton
Pete has advised that all works were completed Tuesday therefore I’m happy to sign off. Please accept my sign off and I would like to thank you for a tremendous job done by all. So grateful through unfortunate circumstances to have enjoyed the excellent services by all your team and everyone involved. We can’t thank you enough.
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