1What is a loss assessor?
A loss assessor is an independent entity hired by the insured (policy holder) to negotiate an insurance claim with the insurer (insurance company). Loss assessors are specialists in their field who are best placed to help you when you have had damage to your property. You are our client so we work for you, with your interests at heart. Loss assessors work to ensure you receive the full entitlement of your claim and typically without professional representation you will never get the full value of your financial loss.
2At what stage of my claim should I contact a loss assessor?
At the earliest opportunity. At the start of your claim is the best time to instruct a loss assessor, as it is then that your insurers will instruct a loss adjuster to act on their behalf, NOT yours.
3My insurance company is sending out a loss adjuster to deal with the claim so why do I need Brooklin Claims Consultants?
A Loss Adjuster is instructed by your insurance company to visit your property and assess the damage. At this point it is common practice to instruct your own representation in the form of a Loss Assessor as a Loss Assessor works for you, not the insurer, and will manage all aspects of your insurance claim to obtain the best possible settlement for you
4The insurance company has rejected my claim…can they do this?
Yes, in some circumstances they can. An insurance policy is a contract, or agreement between two parties. As one of those parties, the insurer can deny the claim if it considers you have not kept to your side of the bargain, if the claim is not covered by the policy, or if it suspects fraud. This does not mean they are correct or justified in doing so, and this is where we come in to professionally represent you and fight for the claim to be accepted and settled.
5How long will it take to settle my claim?
There are no set timescales for claims unfortunately as every claim is different. Generally, a straightforward, non-contentious claim can take between 4 and 6 weeks to be settled. More complex and hard fought claims can take longer. We do not get paid until you do. We can assure you that we will progress your claim as quickly and as forcefully as possible.
6Will my insurance broker help me with my claim?
If you purchased your policy via an insurance broker then yes they should help so far as is possible. However, it is unfortunate that realistically very few insurance brokers have the time, resources or expertise to manage claims on behalf of their clients. That is why many recommend using a Loss Assessor like Brooklin Claims Consultants who can spend 100% of their time dedicated to claims.
7What does it mean if I am under insured and can you still help me?
Being under-insured can have a huge effect on your claim and is often unintentional. It essentially allows the insurance company to reduce the settlement figure severely; they can even reject your claim for gross under insurance. The issue is that under insured properties are more common than people think. Many insure their property for what it is worth rather than the cost to rebuild it.

It isn’t as clear cut as some insurance companies will try to make you think and we know every trick that your insurance company will try. Our role as loss assessors is to build up a conclusive thorough list of items to present to the loss adjuster. If you are worried about under insurance then it is of the utmost importance to speak to us as soon as possible. We guarantee to get you every penny you are entitled to under the terms of your insurance policy.
8What Type of claims do you manage?
We deal with the following claims for Homeowners, landlords and commercial clients: Fire, Flood, Impact Damage, Storm Damage, theft.

We also deal with alternative accommodation and for commercial clients and landlords loss of rent, business interruption, stocks and machinery.
We're proud to have help helped lots of homeowners, landlords and business owners over the years. Successfully managing their insurance claims to get them the best possible outcome.
  • Mr Eric Joseph Rawcliffe - Poulton-le-Fylde
    "I haven't had to go through the process of an insurance claim of this kind before, not knowing where to start was daunting. I am very grateful for the services Brooklin Claims supplied. Paul who delt with my insurance claim was very professional, he was great from start to finish he kept me informed every step of the way. I would certainly recommend Brooklin going forward".
    Mr Eric Joseph Rawcliffe - Poulton-le-Fylde
  • Beth Hay - Cleethorpes
    "After a devastating house fire last year we were contacted by David at Brooklin and we are so pleased we chose them to handle our claim. David was very knowledgeable, understanding and always at the other end of the phone should we need anything, or to provide an update on the progress of our claim. The company dealt with everything for us which made a really stressful situation more manageable, we cannot thank you enough! We would not hesitate to use Brooklin Claims again (hopefully we won’t need to!) and would recommend them to anyone in need".
    Beth Hay - Cleethorpes
  • Joe Sharman - Lincolnshire
    "After an unfortunate event I was contacted by Brooklyn. I arranged to meet David who was extremely pleasant and helpful.
    I am so pleased to have decided to let Brooklyn handle the claim.
    Communication was exceptional throughout the whole process, which unfortunately was a long, due to no fault of Brooklyn.
    They made all the issues that extended the claim simple to understand.
    They always chased up anything that was asked of them with a prompt urgency
    They were empathetic, and always got done what needed to be done and kept all informed ever single step of the way.
    It often felt like we were the only people that mattered. It was often hard to believe there were other customers all getting the same treatment.
    Brooklyn should be very proud of their service.
    Very highly recommend.
    5 ⭐ all the way. Thank you!"
    Before & After Photos
               
    Joe Sharman - Lincolnshire
  • Mr Scarth - Dewsbury
    "I have no experience of making a claim and I don't want another but I believe it went well based on some stories I have heard. they kept me well informed and everything was made clear during every step of the claim. I had a couple of minor issues along the way but in general the reinstatement works carried out were to my expectations and I am happy with the building contractors. I was always kept in the loop on everything, great service. I would recommend Brooklin Claim Consultants to anybody, not just friends and family. Many thanks to everyone, especially to Allan Armer"
    Before & After Photos
               
    Mr Scarth - Dewsbury
  • Mr McGill on behalf of Mr & Mrs Winder - Carnforth
    "We are confident that without Brooklin support and help we could not have navigated the minefield of the claim. I most certainly would recommend to anyone who is in a similar situation. David who handled our claim made us feel he was on our side and we are sure he did his very best for us. The contractors were ok but took a longer time than we hoped for and were not always on site as promised. But a good final outcome. David kept us fully informed and was professional at all times." Regards Neil & Lorraine
    Mr McGill on behalf of Mr & Mrs Winder - Carnforth
  • Nikki (Kulvinder Dev) – Leeds
    “Brooklins (Allan Armer and David Flatley) was a godsend, a great intermediary between myself and insurers, the support and responsiveness was on-point. A real safe pair of hands, making me feel safe as a consumer and navigate the insurance logistics. Open communications and always on hand to clarify next steps and action required, no question was a silly question. Appreciated the approach, provided peace of mind and kept me updated on progress. 100% without a doubt I would recommend Brooklin - they took away the uncertainty and pain. Someone who knows how to manage and navigate this minefield of managing a fire claim, kept me updated on process. I was grateful for their steer and navigating me through to completing the claim and a successful outcome. They fielded all my queries quickly, enabling insight to my obligation and what action was required. Importantly they were always available, never made to feel like a nuisance, when I needed assurance or updates on progress. Reinstatement work was carried over and above expectations (this never happens, I one of those clients who is picky and knows what the want to see). The communications and appointment were scheduled in advanced, punctual, fully prepared, kept informed and the contractor who completed the work, mirrored Brooklins professionalism and care. It was a seamless experience. Brooklins are really good at what they do, with awesome client care and contact. The TEAM was always responsiveness and pro-active, building trust and confidence, as I say " a safe pair of hands ". So glad I met David Flatley and Allan Armer loved the transparency, clarity, open conversation, expertly managing expectations, queries. A BIG Thank YOU”.
    Nikki (Kulvinder Dev) – Leeds
  • Mr Dellar - Cambridge
    “I feel extremely satisfied with the services received by Brooklin Claims Consultants. All parties from the company who helped with my claim were always contactable, approachable and made sure I was always kept up to date with all works. I feel they could not have done a better job! The workmanship received was outstanding, very tidy and done to the upmost professional standard. I would certainly recommend Brooklin Claims Consultants going forward and if in the unfortunate event of needing to process a claim in the future I would most definitely be happy to use them again!”  
    Mr Dellar - Cambridge
  • Mrs Doherty (Bradford)
    Brooklin Claims have been amazing!  They helped and supported me throughout my whole ordeal. I couldn’t have got through without them. I would definitely recommend Brooklin Claims … once again a million thank you!!
    Mrs Doherty (Bradford)
  • Mrs Weatherill - Crewe, Cheshire
    In the first instance I was approached by David the day after I had a fire at a rental property, which at that time I was unaware of!  David informed me what the services were and if I would consider using them. I gave this due consideration, and the following day I agreed for Brooklin to act on my behalf. I then met David at the house in question, together with Allan Armer who was taking over this Claim on behalf of the company, and also on my behalf. On all occasions I was treated with the utmost courtesy and respect and professionalism. Shortly afterwards I met again with ‘the team’, and Allan, who took me through the schedule of works to be carried out, and within the constraints of the insurance cover. Allan kept me updated regularly via email or phone throughout the whole process and  his meetings with the Insurance Company -  from beginning to end, in a very professional manner, giving time and effort to my many queries, and this took the stress away from me.  I am most grateful to him for the way he has organised the process on my behalf, and I am sure I could never have achieved what he has.   I am so delighted with the end result.  He battled with the insurance company over rental loss payment, but I eventually came to the conclusion that nothing would be forthcoming until sign off!  I await now for this last part to be finalised! The building works have been  completed to a good standard and they too kept me informed along the way and it was a pleasure to work with them. Thank you for the wonderful service from beginning to end! I would have no hesitation in recommending your company should I ever receive an enquiry. I have only good things to say! Kind regards, and THANKS!!!! Mrs Weatherill
    Mrs Weatherill - Crewe, Cheshire
    Crewe
  • Fiona Pearcy - Northumberland
    I am about to sum up my experience with yourself and Brooklin Claims, which was a ray of sunshine and a breath of fresh air compared to my dealings with my insurance company, so here it is. Considering I had never heard of a loss assessor before, I was a bit apprehensive about using one, I am only too pleased I chose Brooklin Claims Consultants, to manage my claim. Jonathan was constantly by my side to answer all my questions, it was reassuring to have such a nice honest, genuine person, who made me feel comfortable at all times, put a lot of time and effort into my claim, for which I am truly grateful.Jonathan exceeded my expectations, and turned the negative experience I had with my insurers, into a positive outcome. The building work was completed to a high standard and the builders were a pleasure to work with. Thank you all for the excellent service you gave me from start to finish. I do appreciate all of it.    
    Fiona Pearcy - Northumberland
    Northumberland
  • Hamira Ahmed - Burton on Trent
    I have had great service from Brooklin claims.   Jonathan was the most polite and professional members of staff and always responded to emails or any questions I had about my claim promptly, he is a real asset to Brooklin and worked very hard on my claim.   He was very helpful throughout which made the whole experience a lot easier.   David who took over from Jonathan due to him being furloughed was also very helpful with dealing with any issues I had.  
    Hamira Ahmed - Burton on Trent
    Burton on Trent
  • Susannah Gilson - Ross On Wye
    I feel Brooklin Claims helped to speed up my insurance claim and get it settled as promptly as they could.

    It was not an easy claim for Brooklin to be involved with but it was dealt with as efficiently as was possible under the circumstances, and I was kept updated regularly along the way. I would absolutely recommend Brooklin Claims Consultants to friends and family. Everyone I had dealings with at the company were brilliant, Fiona, Paul and Dermot, thank you for all your help! I would also mention Allan, who dealt with the situation with empathy and care.

    I am glad I chose Brooklin Claims to deal with my insurance claim as having the extra support at such a difficult time was invaluable. They answered all correspondence professionally and pro-actively, the whole way through the process.

    Best wishes Susi
    Susannah Gilson - Ross On Wye
    Sandringham, Ross on Wye
  • Leslie Farmer
    I do feel that Brooklin Claims did speed up our claim significantly. I would recommend Brooklin Claims to friends and business associates. I personally would not known which channel to go down, with respects to the Insurance claim, due to this being the first time we have ever made a claim regarding fire damage.You did answer all correspondence professionally and quickly. A member of your staff Jonathan was very helpful and got us the best settlement possible with respects to the insurance company . Also Jonathan kept in regular contact with us with respects to things moving forward. Also Alan was very helpful as he made many visits to Oban Drive and made sure the work was done at a high standard. If we ever have any problems in the future, which I hope we don't have we will definitely be using Brooklin Claims again.
    Leslie Farmer
    Blackburn
  • Mr Grainger
    I just want to say a big thank you to everyone at Brooklin Claims without your help i honestly don't know how i would of coped. After the fire i was at an all time low but after David contacted me he took a huge amount of pressure off. I would never of known where to start but he conveyed with all relevant parties and was a huge help.

    I would also like to thank Paul who has been brilliant and wouldn't give in even though at times i thought i would never succeed. Paul always gave me hope and was great to deal with as was Fiona who was always very pleasant and professional.

    I must admit at times i was really struggling but they were always there and were a massive help. I know without you i could never of won this claim and would of been in big trouble financially which with 2 young boys is the last thing i needed. The work you do is amazing and i can't thank you enough.

    Keep up the good work. Many Thanks.
    Mr Grainger
    Middleton, Manchester
  • Mr Darren Russell
    I just wanted to drop you a line and thank you for everything you have done throughout the past year, I know that it would have been very stressful and difficult for me to have tried to get through this on my own and I very much doubt the outcome would have been successful. I am truly grateful for all the help and advice you provided and the warm, friendly and sympathetic nature with which you handled it. I know it was an unusually long and difficult case but you have stayed on top of it and kept me very well informed along the way, I can't recall one single moment in which I was unaware of how the claim was progressing and for that I am truly thankful. You have made what could have been a very traumatic time relatively pain free thanks to the friendly and professional way you have handled this matter. I could not recommend you company highly enough. With sincere Thanks
    Mr Darren Russell
    Derby
  • Ms Beverley Middleton
    I just want to say thanks to yourself and also to Sue for all your help over the past few months, it hasn’t been easy at times but we have eventually got there and I do appreciate both your times and effort. Many Thanks.
    Ms Beverley Middleton
    Clitheroe
  • Mr Nick Mascellani
    We signed off the house today, and bar a bit of tidying up, it look absolutely fantastic. When you told me way back in January that we would be moving back into a show home, it was hard to imagine, I have to be honest! But it is exactly as you promised. So now its all complete I wanted to tell you what a fantastic job everybody involved has done, including yourself, Ian and Henry, and also everyone at Brooklin Claims and Kings that I have dealt with along the way. As you know I was quite stressed for a while at the beginning of the proceedings and I genuinely appreciate your honesty and flexibility in helping me through it all. I have already recommended Brooklin to an acquaintance who is struggling with a fire claim and I wouldnt hesitate to recommend you next time, and every time, I am asked in the future. Thanks so much for everything, it was a huge weight of my mind knowing I had someone to handle the intricacies of a major insurance claim. Please feel free to pass this on to your colleague to use as a testimonial, I seem to have mislaid the email address unsurprisingly. Kindest regards, Nick, Kate, Anella and Poppy.
    Mr Nick Mascellani
    Stratford Upon Avon
  • Mr Jonathan Rhodes
    Just a quick note to say thanks for all your help with the claim. I am pretty sure I would not have been able to deal with the business interruption issues we faced without you. You have been great and I won’t hesitate to use you in the future with my other properties.
    Mr Jonathan Rhodes
    Chester
  • Mr Dave Stanton
    Pete has advised that all works were completed Tuesday therefore I’m happy to sign off. Please accept my sign off and I would like to thank you for a tremendous job done by all. So grateful through unfortunate circumstances to have enjoyed the excellent services by all your team and everyone involved. We can’t thank you enough.
    Mr Dave Stanton
    Carlisle